Cancellations & refunds

Online you only pay Casa Aureum's booking deposit; the rest goes directly to the operator on the day of your tour. And if your plans change, we're happy to help.

1. 7 days or moreWe refund your depositminus the payment gateway fee, or you move your date for free
2. 7 days to 72 hoursWe refund halfof your deposit, minus the gateway fee, or you move your date once
3. Under 72 hoursNo refund at that pointbut message us and we'll look at your options together

• If the weather keeps us in port, no worries: we reschedule your date for free, or refund your deposit minus the gateway fee.
• About the gateway fee: PayPal charges around 5 to 6% of the deposit to process the payment (roughly $50 to $60 per $1,000). It goes to PayPal, not to Casa Aureum, which is why it can't be returned.
• To cancel or change your date, just message us on WhatsApp or email with your booking code. We're here to help.

Private services (catamarans and similar) have a simple flow: you secure your date now and settle the balance a couple of days before.

1. When you bookYour date is securedwith the Casa Aureum deposit, or the advance on your quote
2. 2 days beforeYou settle the full balancewe'll email you the amount and how to pay it
3. On the dayOnly the dock tax is leftif applicable, paid at the dock window

• Quoted catamarans: we hold your date and boat for 2 hours with no payment while you decide; the booking becomes formal once at least 30% is paid directly to the operator.
• If you need to cancel, the terms are set by the boat operator. We share them in writing with your quote or booking, so you know them from the start.
• About the gateway fee: PayPal charges around 5 to 6% of the deposit to process the payment (roughly $50 to $60 per $1,000). It goes to PayPal, not to Casa Aureum, which is why it can't be returned.
• If the weather keeps us in port, we'll work with you to find a new date.

Rentals and transfers are simple: you secure your booking with the online deposit and pay the balance at the start of the service, never at the end.

1. 7 days or moreWe refund your depositminus the payment gateway fee, or you move your date for free
2. 7 days to 72 hoursWe refund halfof your deposit, minus the gateway fee, or you move your date once
3. Under 72 hoursNo refund at that pointbut message us and we'll look at your options together

• The balance is paid at the start, before you pick up the vehicle or board the van, never at the end.
• Days are counted from pickup or, if your transfer includes a return, from the outbound trip.
• About the gateway fee: PayPal charges around 5 to 6% of the deposit to process the payment (roughly $50 to $60 per $1,000). It goes to PayPal, not to Casa Aureum, which is why it can't be returned.
• To cancel or change your date, just message us on WhatsApp or email with your booking code. We're here to help.